Answers to your questions
What Payment methods do you accept?
We currently accept: Cash, Check, all major Credit Cards, PayPal and Zelle.
What is the difference between a Professional Organizer and Cleaning Lady?
A professional organizer enhances the lives of clients by teaching effective organizing skills, and designing systems and processes based on organizing principles tailored to fit individual needs. A professional organizer is a neutral person that brings a new perspective to the job at hand. If you feel overwhelmed when you attempt to tackle a project on your own, a professional organizer can help you push through and reach your goals. A professional organizer has the experience and skills needed to achieve the results you desire.
A Certified Home Organizer® has proven through examination and client interaction, that they possess the body of knowledge and experience required for certification.
A Cleaning Lady is a person whose job is to clean offices or houses.
Why should I hire a Professional Organizer?
Are you embarrassed to have guests in your home? Do you feel like you are constantly looking for things? Do you waste money by re-buying things you've misplaced? Do you argue with your family about the mess? Do you feel stressed because of clutter? Do you struggle with making decisions about your stuff? Do you dread digging into a pile of unknown papers? Are you ready to give yourself a break? If you answered yes to any of these questions, then you could benefit from working with a professional organizer. When you hire a professional organizer, you are making a commitment to create a more simple life for yourself. If you would like to have less clutter, be able to find things, get more done, relax in your home, spend more time with family and friends, save time and money, organize better on your own, and live a more stress-free life, you could benefit from hiring a professional organizer.
What is your process?
Our first step is to evaluate what you have. A visual inventory if you will. During this step we are looking for hidden potential in the way of unused spaces high and low. We’re checking to see what type of storage is available, and what kind, if any, storage containers you have. What kind of clutter are we dealing with; piles here and there or piles stacked up to my knees! It’s good to have a mental inventory of the situation and we often take pictures to help us remember what all is in the space.
Regardless of the space you wish to organize, its contents will need to be sorted. It’s important to know how much of any one category or item you have so we’ll know how much space it will take up. Weeding out items you no longer want or that just don’t belong in the space is also important; we only want to keep in the space items that belong there.
When everything is sorted out and we know what’s what, and what’s not, we can finally put it away in a logical organized way. This step is like a game of Tetris. There’s a great deal of manipulating the various components to see what works the best. We may ask questions about the usage of an item to determine its importance. Some parts of the space are more “valuable” than others so it’s important to consider the frequency of use as well as the real estate it occupies. The end goal is to be able to easily access what you need.
Some spaces have unique nuances that may need to be pointed out in order to maintain it. For instance: glasses that alternate upside down/right side up. Over all the main goal is to make it easy to maintain, but maintenance requires some follow through on the clients part. Returning items to their new home. Finding new homes for items that come in later by thoughtfully considering what category it belongs in.
Some clients just need some help after a couple months – perhaps they worked a lot and didn’t have time to follow through, or maybe they didn’t fully understand the reasoning behind the method of organization. That’s fine; no worries. Give us a call so we can troubleshoot what isn’t working, explain the system once again, or just “touch up” the areas you haven’t had time to work on.
What sets your company apart from other organizing companies?
We are a full-service organizing company, which means we'll help you handle every task necessary when it comes to decluttering your space and getting it organized. Our work schedule is session-based so that you have a clear idea of WHEN your goals will be achieved. We'd prefer you to stay focused instead of nickle and diming your budget, so we offer packages of hours (at discounted rates) that include our Add-On services for FREE. You'll also have access to our list of network professionals to meet every need.
How long will it take?
That is a tough question because each situation is unique. Determining factors include how quickly a client can make decisions, the amount of clutter, the amount of disruptions during the work time and more. The process will go faster if you are willing to do homework between sessions.
Do I Need to clean up or buy anything before you arrive?
No, please do not clean up or buy anything before we begin. It's important for me to see how you live in your home. I need to see the clutter so I can determine the best way to make it disappear for good. I will not judge you so there is no need to be embarrassed. I will not be shocked by the amount of clutter. I will work with you to find organizing solutions so you will be happy to invite guests to your home.
*Please Note:- While we do light cleaning of the areas we're working on, such as; wiping pantry shelves during the organization process, we don't provide cleaning services, such as; folding laundry, cleaning bathrooms, sweep floors etc.
Are you going to make me throw everything away?
No way! I will not force you to get rid of anything, but I will challenge you by asking tough questions about your items. Anything you discard is your decision alone. I am only there to assist you. My goal is to help you find and keep the important stuff, and let the rest go in the most eco-friendly way. I will be there to cheer you on as you let things go that no longer have a purpose or bring you happiness.
I've never been able to stay organized before. How do I know it will work this time?
I will work with you to customize an organizational system that fits your individual needs. I will ask you many questions and provide suggestions based on what I think will work for you. We will try to identify the bad habits that have sabotaged your organizing efforts in the past, and provide guidance on what is needed to maintain order.
How do I know my space will stay organized after you leave?
Getting organized can be tough, and staying organized is even tougher. I will help you prioritize your goals and give you the knowledge you need to keep a system in place long after I'm gone. When you begin to feel in control, more relaxed in your space and less stressed, you'll know it's working. With the right systems in place, it is easy to organize with little effort. But if things get out of control again, that's okay and normal. We can check in by phone, or plan an in-person visit to get you back on track.
What is your confidentiality policy?
Your privacy is important to me and I adhere to the American Society of Professional Organizers (ASPO) Code of Ethics. I am not there to judge you, and I will never ask you to reveal sensitive information. All client details are kept strictly confidential. I pledge to: serve my clients with integrity, competence, and objectivity, and treat them with respect and courtesy; keep client information confidential and not use it to benefit myself, Reset: Neat Nathalie LLC, or reveal information to others; and use proprietary client information only with client's permission.
How much does it cost?
The project cost is determined by the amount of clutter, the size of the space, the client's ability to make decisions, and the client's availability/disruptions. I match my pace to the client's pace, never rushing through tough decisions, but moving forward in an efficient manner.
In reality you are paying for the transformation of the space, not the time. I am paid for the value I provide. A good question to ask is, "what is the value of the transformation?"
Is it worth the money?
Living in chaos can be expensive. Maybe you waste time looking for things you can no longer find. Perhaps you miss a payment on a bill, incurring late charges and unnecessary fees. Investing the time and money now to overcome the obstacles standing in the way of being organized can pay off big in the future. When you hire a professional organizer you are paying for their knowledge, their ability to understand how you function, and to develop a system that works just for you. You end up saving money by investing in a person who can teach you to declutter and organize on your own.
Are you going to think I'm a slob?
No, absolutely not! Accumulating treasures and collecting things is very common in our culture. Most of us have too many clothes, books, shoes, toys and papers – including me! I want to help you find those things that add value to your life, and help you eliminate what is no longer bringing you happiness.
Do you offer gift certificates?
Yes, I do offer gift certificates - they make great gifts for new parents, students, seniors looking to downsize and more. Please be cautious and discuss hiring a professional organizer with the intended recipient so you are certain they will appreciate the gift as much as you hope they will. Contact me for details.